Refunds are available for all full-priced items. Items must be returned within 14 days of receipt for a refund and any received thereafter may be denied. Your return parcel must be post stamped within 14 business days of you receiving the order.
We are happy to exchange swimwear sizes within 7 days after you receive your order. Items must be clean, unused, unwashed, tags and hygienic liners attached and in its original packaging. If the item is not in stock in the desired size needed, a store credit will be issued.
Once Ainsley & August has received your returned package, all returned items will be inspected before a refund is issued. Ainsley & August reserves the right to deny a refund if items are returned used, soiled, worn or damaged in any way and they will be returned to sender. You will be notified via email if your returned item is not suitable for a refund.
The cost of return shipping is at the customer’s expense and is non-refundable. We recommend returning items through traceable mail, as any returned items that are not received by Ainsley & August will not be issued a refund. We also recommend that customers ask for proof of postage at the time of posting returned items.
Please allow 5 business days for a refund to be processed from the date that the returned item is received by Ainsley & August. You will be informed via the email address that is listed on your Ainsley & August account once this transaction has been processed. Refunds will be issued to the credit card or PayPal account that the payment had originally come from.
If this will be an issue for any reason, please be aware that you must contact our customer care team at firstname.lastname@example.org prior to returning any items to Ainsley & August in order to organise alternative arrangements. If this is not done prior to your return being sent back, any issues which may arise with refunds to the original account are completely out of our control and Ainsley & August will not be held accountable.
For the return address please email email@example.com with this request. Please note that the goods are your responsibility until they are returned to Ainsley & August. Ainsley & August will not issue a refund on item/s that are not received or are lost in transit.
If you were shipped the wrong order or a faulty item, please notify us immediately by contacting our Customer Care team at firstname.lastname@example.org and quoting the order number and fault or incorrect item. We will send you the correct item upon receipt of proof that you have sent back the wrong or faulty item.
Shipping is non-refundable except in cases where we may have made an error.
For exchanges please email email@example.com and we will provide a return form and address.
- If eligible, please fill out the form and include it into your return package.
- Sale items cannot be returned, FINAL SALE. This also includes items purchased through a promotion code.
- All hair accessories, intimates, hosiery, bodysuits and swimsuits cannot be returned.
- All items must be returned to us in their original, unworn, unwashed, and smoke-free condition.
FINAL SALE ITEMS
All Final Sale Items cannot be returned for a refund or exchange. Any Final Sale Items which are returned will be refused upon delivery and returned to sender.